Customers on Support List - Revision history

Simon Clive at 06:17, 21 June 2011

2011-06-21T06:17:50Z

Eliza at 00:47, 9 March 2011

2011-03-09T00:47:12Z

Eliza at 01:47, 28 February 2011

2011-02-28T01:47:40Z

Andrew at 22:48, 26 February 2011

2011-02-26T22:48:06Z

Admin: Created page with " More Detail= Appointment Appointments List Appointment Status Appointments Reports Customers on Support List Main Calendar..."

2011-01-21T05:35:02Z

Created page with "<menu name=myMenu align=center> More Detail= Appointment Appointments List Appointment Status Appointments Reports Customers on Support List Main Calendar..."

New page

<menu name=myMenu align=center>
More Detail=
[[Appointment]]
[[Appointments List]]
[[Appointment Status]]
[[Appointments Reports]]
[[Customers on Support List]]
[[Main Calendar]]
[[Print Appointments]]
[[Public Holidays]]
[[Support Log List]]
[[Support Logs]]
[[Support Pricing]]
</menu>

== Overview ==

@@ Line 37: / Line 37: @@
 *Click Save - The client will now appear in the [[Customers on Support List]].
-==== Logging a call via the Customers on Support List  ====
+==== Logging a call via the Customers on Support List See  ====
-[[See Support Logs]]
+[[Support_Logs]]

@@ Line 1: / Line 1: @@
-<menu align="center" name="myMenu">
+<menu name="myMenu" align="center">
 More Detail=
 [[Appointment]]
@@ Line 35: / Line 35: @@
 *Select the General tab in the Customer Card
 *Select the date that you wish to give the client free phone support until. (Once the date has passed an invoice will be generated so you can charge the client for the call.)
-*Click Save - The client will now appear in the Customers on Support List.
+*Click Save - The client will now appear in the [[Customers on Support List]].
 ==== Logging a call via the Customers on Support List  ====
 [[See Support Logs]]

@@ Line 1: / Line 1: @@
-<menu name=myMenu align=center>
+<menu align="center" name="myMenu">
 More Detail=
 [[Appointment]]
@@ Line 12: / Line 12: @@
 [[Support Logs]]
 [[Support Pricing]]
 </menu>
 == Overview  ==
@@ Line 20: / Line 20: @@
 The customers on support list allows you to view all customers who are eligible to receive the phone support.
-Lists in ERP can be Filtered&lt;LinkId=251&gt;, Searched&lt;LinkId=252&gt;, Customised&lt;LinkId=249&gt;, Printed&lt;LinkId=253&gt; and Exported&lt;LinkId=254&gt;.
+Ways Lists in ERP can be Manipulated: &lt;br&gt;
 ==== Support Pricing  ====
-You can add new Support Pricing&lt;LinkId=33&gt; from the Customers on Support List by selecting New
+You can add new [[Support Pricing]] from the Customers on Support List by selecting New
 ==== How to Add a Customer to the Support List  ====
@@ Line 37: / Line 39: @@
 ==== Logging a call via the Customers on Support List  ====
-See Support Logs&lt;LinkId=333&gt;
+[[See Support Logs]]

← Older revision		Revision as of 22:48, 26 February 2011
Line 14:		Line 14:
	</menu>		</menu>

−	== Overview ==	+	== Overview ==
		+
		+	Phone support is used if you sell a product in which your clients will need to phone in for advice and usage questions. This feature within the program will allow you to keep a track of any issues raised and the conclusions.
		+
		+	The customers on support list allows you to view all customers who are eligible to receive the phone support.
		+
		+	Lists in ERP can be Filtered<LinkId=251>, Searched<LinkId=252>, Customised<LinkId=249>, Printed<LinkId=253> and Exported<LinkId=254>.
		+
		+	==== Support Pricing ====
		+
		+	You can add new Support Pricing<LinkId=33> from the Customers on Support List by selecting New
		+
		+	==== How to Add a Customer to the Support List ====
		+
		+	*Click on the Sales tab
		+	*Click on the Customers List
		+	*Double click on the specific customer that you wish to add to the support list.
		+	*Select the General tab in the Customer Card
		+	*Select the date that you wish to give the client free phone support until. (Once the date has passed an invoice will be generated so you can charge the client for the call.)
		+	*Click Save - The client will now appear in the Customers on Support List.
		+
		+	==== Logging a call via the Customers on Support List ====
		+
		+	See Support Logs<LinkId=333>