Lost Connection - Revision history

Dene at 23:58, 8 May 2011

2011-05-08T23:58:22Z

Eliza at 05:07, 3 March 2011

2011-03-03T05:07:07Z

Eliza at 04:57, 3 March 2011

2011-03-03T04:57:55Z

Eliza at 04:42, 3 March 2011

2011-03-03T04:42:19Z

Eliza at 04:03, 3 March 2011

2011-03-03T04:03:05Z

Eliza at 03:59, 3 March 2011

2011-03-03T03:59:19Z

Eliza at 03:54, 3 March 2011

2011-03-03T03:54:24Z

Eliza at 03:51, 3 March 2011

2011-03-03T03:51:06Z

Eliza at 03:49, 3 March 2011

2011-03-03T03:49:56Z

Eliza at 03:49, 3 March 2011

2011-03-03T03:49:09Z

@@ Line 18: / Line 18: @@
 [[Status and Type|Status and Type Screens]]
 [[Units of Measure|Units of Measure]]
-</menu>
+[[Updating]]
 == Overview  ==
@@ Line 152: / Line 153: @@
 Go to Start =&gt;my computer double click or Right mouse click to select System Properties[[Image:Lost21.JPG]]
 <br>
 Full computer/server name is what is important
 <br>
 <br>
 <br>
 Once you have this you can go Start=&gt; Run. Type in cmd (command) and click OK
 [[Image:Lost23.jpg]]<br>
 <br>
 Now enter ping space name of the server<br>Then you should see the the reply which will show that the network is working
 [[Image:Lost24.jpg]]<br>
 If you get this message, due to the name not being correct, this means the network is not working
 Now recheck the connection ini file<br>Start =&gt;c;drive=&gt;programe files=&gt;ERP=&gt; connection ini
 <br>
 [[Image:Lost27.jpg]]<br>
 To ensure this name is correct - on the server go to Start=&gt;c:drive=&gt;mysql=&gt;data<br>highlight the name eg sample_company, right mouse click and select rename, then<br>Control C (to copy)
 <br>
 [[Image:Lost26.JPG]]<br>
 <br>
 Go back to the connection ini and highlight the Database name and select Control V<br>(Paste) to ensure the correct name has been selected
 <br>
 [[Image:Lost27.jpg]]<br>
 <br>
 You will now be able to connect to ERP
 <br>
 <br>
 <br>
 <br>

@@ Line 131: / Line 131: @@
 [[Image:Lost17.jpg]]<br>
 <br>
-How to test all is working go to Start=&gt;explore=&gt;Programe Files=&gt; ERP Software=&gt;Connection.ini
+Full computer/server name is what is important
 <br>
-All server names should be the same<br>
+<br>
-[[Image:Lost19.jpg]]<br>
+<br>
-If they are not then the error message will appear again so you need to ensure you have the <br>Correct computer/server name
+Once you have this you can go Start=&gt; Run. Type in cmd (command) and click OK
 <br>
-[[Image:Lost16.jpg]]<br>
+Now enter ping space name of the server<br>Then you should see the the reply which will show that the network is working
-<br>
+[[Image:Lost24.jpg]]<br>
-Go to Start =&gt;my computer double click or Right mouse click to select System Properties[[Image:Lost21.JPG]]
+If you get this message, due to the name not being correct, this means the network is not working
 <br>

@@ Line 26: / Line 26: @@
 [[Image:Lost1.JPG]]
 <br>
 You will then get this box - Click New and enter the name of your server <br>Click on Test which will give you a message confirming connection OK<br>Click Save<br>
 <br>
 [[Image:Lost2.jpg]]<br>
 <br>
 If the error keeps persisting the problem could be the server is going into sleep mode <br>- to fix this issue follow the steps below:
 <br>Go to Start =&gt; Control Panel
 Select System<br>
 <br>
 [[Image:Lost3.jpg]]<br>
 Then select Hardware tab - then OK
 [[Image:Lost4.jpg]]<br>
 Then Select Device Manager then OK
 <br>
 [[Image:Lost5.jpg]]<br>
 Expand the Network Adapters and double click on your controller or right mouse click then properties
 <br>
 [[Image:Lost6.jpg]]<br>
 <br>
 Select Power Management- Then OK<br>
 <br>
 [[Image:Lost7.jpg]]<br>
 <br>
 Now untick Allow the computer to turn off this device to save power then select ok<br> - this will now reset the computer network<br>
 <br>
 [[Image:Lost8.jpg]]<br>
 <br>
 Now also check the Fire wall connection - Go back to the Control Panel and select Windows<br>Firewall.
 If the fire wall is turned off no action is required but we suggest you create the exceptions anyway.
 <br>
 [[Image:Lost9.jpg]]<br>
 <br>
 If Firewall is turned on then you will need to allow some exceptions - these exceptions are for<br>MySQL and ERP.
 [[Image:Lost10.jpg]]<br>
 <br>
 If the ports are not already there then you will need to create them by selecting Add Port.<br>Create Port Number 3309 for ERP<br>and Port Number 3310 for MySQL as follows
 [[Image:Lost11.jpg]]<br>
 <br>Next if required
 Right mouse click in the middle of your screen and select properties - then select Screen Saver<br>
 <br>
 [[Image:Lost13.jpg]]<br>
 <br>
 Then go into Power management
 [[Image:Lost14.jpg]]<br>
 Ensure that the Hardrives do not turn off, but ensure you have a screen saver active.<br>
 <br>
 [[Image:Lost15.jpg]]<br>
 Lastly go into Start =&gt;Control Panel and if you have any Virus scans running ensure the firewall settings <br>have also been given exceptions to Port 3309 and 3310
 Now go to your ERP icon and open up the programe if the following message box appears select Reconnect
 <br>
 <br>
-Ensuring that all the databases are on the same Version. If any are in brackets the user version does not <br>match the server and will require updating. <br>
+How to test all is working go to Start=&gt;explore=&gt;Programe Files=&gt; ERP Software=&gt;Connection.ini
 <br>
-<br>
+[[Image:Lost16.jpg]]<br>
 <br>
-<br>
+Go to Start =&gt;my computer double click or Right mouse click to select System Properties[[Image:Lost21.JPG]]
 <br>
 <br>
 <br>
 [[Image:Lost1.jpg]]

@@ Line 24: / Line 24: @@
 If you get this message box: This means your pc has lost connection to your server
 [[Image:Lost1.JPG]]
 [[Image:Lost1.jpg]]

← Older revision		Revision as of 04:03, 3 March 2011
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	If you get this message box: This means your pc has lost connection to your server		If you get this message box: This means your pc has lost connection to your server
		+
		+	[[Image:Lost1.JPG]]

	[[Image:Lost1.jpg]]		[[Image:Lost1.jpg]]

@@ Line 1: / Line 1: @@
-<menu align="center" name="myMenu">
+<menu name="myMenu" align="center">
 More Detail=
 [[Access Levels|Access Levels]]
@@ Line 22: / Line 22: @@
 == Overview  ==
-If you get this message box: This means your pc has lost conection to your server
+If you get this message box: This means your pc has lost connection to your server
 [[Image:Lost1.jpg]]

← Older revision		Revision as of 03:54, 3 March 2011
Line 24:		Line 24:
	If you get this message box: This means your pc has lost conection to your server		If you get this message box: This means your pc has lost conection to your server

−	[[~~File~~:~~lost1~~.jpg]]	+	[[Image:Lost1.jpg]]

← Older revision		Revision as of 03:51, 3 March 2011
Line 24:		Line 24:
	If you get this message box: This means your pc has lost conection to your server		If you get this message box: This means your pc has lost conection to your server

−	[[~~Image~~:~~Lost1~~.jpg]]	+	[[File:lost1.jpg]]