Support Logs - Revision history

Simon Clive at 01:32, 21 June 2011

2011-06-21T01:32:20Z

Simon Clive at 01:27, 21 June 2011

2011-06-21T01:27:26Z

Eliza at 00:59, 9 March 2011

2011-03-09T00:59:30Z

Eliza at 01:54, 28 February 2011

2011-02-28T01:54:55Z

Andrew at 23:10, 26 February 2011

2011-02-26T23:10:15Z

Admin: Created page with " Related Items= Appointment Appointments List Appointment Status Appointments Reports Customers on Support List [[Customise Cal..."

2011-01-21T05:40:32Z

Created page with "<menu name=myMenu align=center> Related Items= Appointment Appointments List Appointment Status Appointments Reports Customers on Support List [[Customise Cal..."

New page

<menu name=myMenu align=center>
Related Items=
[[Appointment]]
[[Appointments List]]
[[Appointment Status]]
[[Appointments Reports]]
[[Customers on Support List]]
[[Customise Calendar]]
[[Main Calendar]]
[[Print Appointments]]
[[Public Holidays]]
[[Support Log List]]
[[Support Logs]]
[[Support Pricing]]
</menu>
== Overview ==

@@ Line 43: / Line 43: @@
 *Select Close Call
-If the log has been assigned to an [[Employee]] you will be prompted to closed the [[To Do list]] item.
+If the log has been assigned to an [[Employee]] you will be prompted to close the [[To_Do_List]] item.
 ==== Holding a Support Log  ====

@@ Line 17: / Line 17: @@
 == Overview  ==
-[[Support Logs]] allow you to track tasks such as telephone support by customer and invoice the customer on a time basis if required. New [[support logs]] are opened from [[Customers on Support List]] and existing [[support logs]] can be opened from the [[Support Log List]] or an employees [[To Do List]] if the log has been assigned.
+[[Support_Logs]] allow you to track tasks such as telephone support by customer and invoice the customer on a time basis if required. New [[Support_Logs]] are opened from [[Customers on Support List]] and existing[[Support_Logs|Support logs]] can be opened from the [[Support Log List]] or an employees [[To Do List]] if the log has been assigned.
 ==== How to Use Support Logs  ====
@@ Line 27: / Line 27: @@
 *Type the issue requiring attention
-If further attention is required, assign to an [[employee]] from the drop down list
+If further attention is required, assign to an [[Employee]] from the drop down list
 *Enter the solution or end result
@@ Line 43: / Line 43: @@
 *Select Close Call
-If the log has been assigned to an [[employee]] you will be prompted to closed the [[To Do list]] item.
+If the log has been assigned to an [[Employee]] you will be prompted to closed the [[To Do list]] item.
 ==== Holding a Support Log  ====
-A [[support log]] will be held if you wish to return to the issue later.
+A [[Support log]] will be held if you wish to return to the issue later.
 *Select Hold Call
@@ Line 53: / Line 53: @@
 ==== Emailing a Support Log  ====
-The contents of a [[support log]] can be emailed to the contact. See [[Preferences\Utilities]] for more information on emailing from ERP
+The contents of a [[Support log]] can be emailed to the contact. See [[Preferences\Utilities]] for more information on emailing from ERP
 *Select Email

@@ Line 1: / Line 1: @@
-<menu name="myMenu" align="center">
+<menu align="center" name="myMenu">
 Related Items=
 [[Appointment]]
@@ Line 17: / Line 17: @@
 == Overview  ==
-Support Logs allow you to track tasks such as telephone support by customer and invoice the customer on a time basis if required. New support logs are opened from [[Customers on Support List]] and existing support logs can be opened from the [[Support Log List]] or an employees [[To Do List]] if the log has been assigned.
+[[Support Logs]] allow you to track tasks such as telephone support by customer and invoice the customer on a time basis if required. New [[support logs]] are opened from [[Customers on Support List]] and existing [[support logs]] can be opened from the [[Support Log List]] or an employees [[To Do List]] if the log has been assigned.
 ==== How to Use Support Logs  ====
-*Select Customers on [[Support List]]
+*Select [[Customers]] on [[Support List]]
 *Double Click the required Customer
 *Select the contact from the drop down list
@@ Line 27: / Line 27: @@
 *Type the issue requiring attention
-If further attention is required, assign to an employee from the drop down list
+If further attention is required, assign to an [[employee]] from the drop down list
 *Enter the solution or end result
@@ Line 35: / Line 35: @@
 ==== Assigning a Support Log<br>  ====
-When a support log is assigned to an employee it will appear in that employees To Do list. Selecting the item from the employees To Do list will re-open the log.
+When a support log is assigned to an employee it will appear in that employees [[To Do list]]. Selecting the item from the employees [[To Do list]] will re-open the log.
 ==== Closing a Support Log  ====
@@ Line 43: / Line 43: @@
 *Select Close Call
-If the log has been assigned to an employee you will be prompted to closed the To Do list item.
+If the log has been assigned to an [[employee]] you will be prompted to closed the [[To Do list]] item.
 ==== Holding a Support Log  ====
-A support log will be held if you wish to return to the issue later.
+A [[support log]] will be held if you wish to return to the issue later.
 *Select Hold Call
@@ Line 53: / Line 53: @@
 ==== Emailing a Support Log  ====
-The contents of a support log can be emailed to the contact. See [[Preferences\Utilities]] for more information on emailing from ERP
+The contents of a [[support log]] can be emailed to the contact. See [[Preferences\Utilities]] for more information on emailing from ERP
 *Select Email

@@ Line 1: / Line 1: @@
-<menu name=myMenu align=center>
+<menu name="myMenu" align="center">
 Related Items=
 [[Appointment]]
@@ Line 13: / Line 13: @@
 [[Support Logs]]
 [[Support Pricing]]
 </menu>
 == Overview  ==
-Support Logs allow you to track tasks such as telephone support by customer and invoice the customer on a time basis if required. New support logs are opened from Customers on Support List&lt;LinkId=31&gt; and existing support logs can be opened from the Support Log List&lt;LinkId=32&gt; or an employees To Do List&lt;LinkId=82&gt; if the log has been assigned.
+Support Logs allow you to track tasks such as telephone support by customer and invoice the customer on a time basis if required. New support logs are opened from [[Customers on Support List]] and existing support logs can be opened from the [[Support Log List]] or an employees [[To Do List]] if the log has been assigned.
 ==== How to Use Support Logs  ====
-*Select Customers on Support List&lt;LinkId=31&gt;
+*Select Customers on [[Support List]]
 *Double Click the required Customer
 *Select the contact from the drop down list
@@ Line 52: / Line 53: @@
 ==== Emailing a Support Log  ====
-The contents of a support log can be emailed to the contact. See Preferences\Utilities&lt;LinkId=240&gt; for more information on emailing from ERP
+The contents of a support log can be emailed to the contact. See [[Preferences\Utilities]] for more information on emailing from ERP
 *Select Email