12 New Repair
From TrueERP wiki
Repairs
How to Create a Repair:
Select Workshop from Main Menu Select New Repair button
Enter Company (name of person who requires the Repair to be done) If a new customer, set up a new customer by entering the new Company and tab, a message will appear to advise Selection NOT in list, Create New? say yes and this will take you to the Customer field for entering a new customer. Enter Contact details Customr PO# if required Via (select how the item will be returned to the customer) Terms of payment If there is a different customer to be invoiced tick the radio button and enter details of that company.
If you wish to make an appointment time with the repair serviceman select the Appointment Tab and enter - appointment details
Products Tab:
Select the Product Name from the drop down menu eg. Repair quote fee
Enter the equipment to be repaired
Quantity of items to be repaired.
Price of the Repair if a set price or quote
Select the Department
Add in any Memo required
ETA date
Equipment Tab:
Equipment Name: Enter the type of equipment for repair
UOM (units of Measure)
Quantity
Model
Manufacture
Registration
Serial#
Warranty details
Notes - enter any notes required
If materials or parts are required to complete the repair, a smart order can be created by selecting the Smart Order Tab - refer Smart Order to create a smart order.
If this is a Repeat repair select the Repeat Tab and you can select the frequency of the repair.
Time Sheet Entries:
When the repair has been completed you can enter the time sheet details
Follow Ups: If there are to be any follow ups for the repair enter details Date/Notes/Employee Name When the follow up has been actioned select the radio button and mark as done
Notes: Add any notes and feedback notes as required
Custom Fields can be created refer: customfields<LinkId=109>
Once the Repair is complete Enter the completion Date and time and select the appropriate status of the repair from the drop down menu
