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Listed below are some of the common reasons for not being able to logon to the ERP system. Please click on the relevant link to learn more.<br>  
 
Listed below are some of the common reasons for not being able to logon to the ERP system. Please click on the relevant link to learn more.<br>  
  
<br>
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<br>  
  
 
[[Lost Connection|'''1, Lost connection''']]  
 
[[Lost Connection|'''1, Lost connection''']]  
  
&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; If you get this message box: This means your pc has lost connection to your server
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&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; If you get this message box: This means your pc has lost connection to your server  
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [[Image:Lost1.JPG]]
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [[Image:Lost1.JPG]]  
  
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<br>  
  
'''2, No User Name or Password'''
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'''2, No User Name or Password'''  
  
 
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [[New Employee|a, User is not set up]]  
 
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [[New Employee|a, User is not set up]]  
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b, After updating, my user name is not available  
 
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b, After updating, my user name is not available  
  
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[[Won't Update|'''3, Won't Update''']]
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensuring that all the databases are on the same Version. If any are in brackets the user version does not<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; match the server and will require updating.
  
[[Won't Update|'''3, Won't Update''']]
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[[Image:Lost17.jpg]]
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'''<br>'''<br>

Revision as of 10:46, 2 October 2012

Overview - Logon - Login - Log on

Listed below are some of the common reasons for not being able to logon to the ERP system. Please click on the relevant link to learn more.


1, Lost connection

           If you get this message box: This means your pc has lost connection to your server

               Lost1.JPG


2, No User Name or Password

      a, User is not set up

      b, After updating, my user name is not available


3, Won't Update            Ensuring that all the databases are on the same Version. If any are in brackets the user version does not
           match the server and will require updating.

Lost17.jpg