Difference between revisions of "Logon Screen"
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Listed below are some of the common reasons for not being able to logon to the ERP system. Please click on the relevant link to learn more.<br> | Listed below are some of the common reasons for not being able to logon to the ERP system. Please click on the relevant link to learn more.<br> | ||
| − | + | <br> | |
| − | [[ | + | [[Lost Connection|'''1, Lost connection''']] |
| − | [[Won't Update|Won't Update]] | + | If you get this message box: This means your pc has lost connection to your server |
| + | |||
| + | [[Image:Lost1.JPG]] | ||
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| + | <br> | ||
| + | |||
| + | '''2, No User Name or Password''' | ||
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| + | [[New Employee|a, User is not set up and has never been setup]] | ||
| + | |||
| + | b, After updating, my user name is not available | ||
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| + | First step is to check number [[Won't Update|3, Wont update]], if this does not solve the issue then manually download and install the user version onto the machine that cannot select a user name using this download [http://www.trueerp.com/Docs/ERP.exe www.trueerp.com/Docs/ERP.exe].<br> | ||
| + | |||
| + | Once you have downloaded this file then copy it onto your computer under the ERP folder C:\Program Files\ERP Software\ERP.exe. This will be the latest user version of ERP and providing the user version number matches the server version number this will correct the problem.<br> | ||
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| + | Typically these types of issues come about because the windows user does not have permission to update the ERP files. | ||
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| + | <br> | ||
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| + | [[Won't Update|'''3, Won't Update''']] | ||
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| + | Ensuring that all the databases are on the same Version. If any are in brackets, then the user version does not<br> match the server and will require updating. | ||
| + | |||
| + | [[Image:Lost17.jpg]] | ||
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| + | '''<br>'''<br> | ||
Latest revision as of 11:27, 2 October 2012
Overview - Logon - Login - Log on
Listed below are some of the common reasons for not being able to logon to the ERP system. Please click on the relevant link to learn more.
If you get this message box: This means your pc has lost connection to your server
2, No User Name or Password
a, User is not set up and has never been setup
b, After updating, my user name is not available
First step is to check number 3, Wont update, if this does not solve the issue then manually download and install the user version onto the machine that cannot select a user name using this download www.trueerp.com/Docs/ERP.exe.
Once you have downloaded this file then copy it onto your computer under the ERP folder C:\Program Files\ERP Software\ERP.exe. This will be the latest user version of ERP and providing the user version number matches the server version number this will correct the problem.
Typically these types of issues come about because the windows user does not have permission to update the ERP files.
Ensuring that all the databases are on the same Version. If any are in brackets, then the user version does not
match the server and will require updating.
