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[[Unpaid Bills]]
 
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== Overview ==
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== Overview ==
  
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Within the Payments tab you are able to post payments to the customers account. Once an invoice has been created  
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Within the Payments tab you are able to post payments to the customers account. Once an invoice has been created and goods or services are shipped, the invoice will appear within [[Customer_Payment]] as outstanding monies by Invoice. When payments are received from a Customer either by direct payments or as Prepayments they must be applied to the customer account within ERP to update the customers Account Balance. The [[Accounts Receivable Report]] (Or Debtor, Aged Trial Balance) is automatically updated when payments are made to a customers Account.  
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and goods or services are shipped, the invoice will appear within Customer Payments as outstanding monies by Invoice.  
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When payments are received from a Customer either by direct payments or as Prepayments they must be applied to  
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the customer account within ERP to update the customers Account Balance. The Accounts Receivable report (Or  
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Debtor, Aged Trial Balance) is automatically updated when payments are made to a customers Account.
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'''How to enter Customer Payments'''
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1.  Where to set the Payment Preferences?
  
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Click on the Customer Payment button in the Payments tab.
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2.  Why are these typically set as the current defaults?
  
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*Select a CUSTOMER / JOB from the drop down menu
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3.  How to add your own messages for 30,60,90 days overdue?
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*Select the Amount that the customer is paying
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*Select a Payment method
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*Select an Invoice that the payment is to be applied to.
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*Click SAVE
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'''Refunds'''
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4.  Why would group payments from POS?
  
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*Select the negative or refund amount first
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5. Why would group payments from Customers/Jobs?
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*Then select the invoice that the refund will be married to.
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*Select the payment method
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6.  Why would group jobs on statements?
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*Click the save button
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NB Please ensure that the Payment amount when marrying a refund to an invoice is zero.
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7. How to open the Accounts Receivable Report?
  
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'''How to apply a Customer Prepayment'''
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8.  How to alter the name of the column within the list?
  
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*Select the customer payments button
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9. How to drill into transactions?
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*Select the customer that you wish to apply a customer prepayment to from the drop down list you will notice
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that the customers account balance including unapplied payments and prepayments is displayed along side the
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customer within the tab.
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*In the payment field of the prepayment line type in the amount you would like to apply to the invoice. This should
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*Tick the apply box. Select "Yes" to enter the payment amount.
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*Then in the payment field of the invoice line, type in the payment amount that you wish to apply to the invoice.
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*Tick the apply box. Then select "Yes"
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*In the payment amount field check that the amount is $0.00 this is correct!
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'''How to apply a Discount'''
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10. How to make To Do from the notes?
  
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*Select the customer payments button
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11.  How to see To Do in your reminders?
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*Select the customer
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*Select the invoice to be paid
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*Enter the discount into the discount column
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*Select Apply Discounts button - the invoice amount will be reduced
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*Apply the payment to the invoice and save
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NB You can only apply the discount at the time of making a payment.
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12.  How to open the Accounts Receivable Notes Report?
  
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'''How Refunds affect the Payments Window'''
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13.  How to open the Customer Payment Form?
  
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Refunds are applied in the same way as prepayments and are shown as refunds in the customer payment window  
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14.  How to adjust the payment amount within the payment window?
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and will appears as a negative refund value in the amount due column. Always apply the Refund or prepayment first
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and then offset with Invoices. This amount, when it is applied, is subtracted from the total applied amount
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'''Partial Payment of an Invoice.'''
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15. How to understand why would you use "To be Deposited" function?
  
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Select the '''customer payments''' button
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16.  How do you apply a Refund to an Invoice?
  
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*Select the customer that you wish to part apply payment to a particular invoice to, from the drop down list you
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17.  How do you pay more against an Invoice?
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will notice that the customers account balance including un applied payments, prepayments and refunds are
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displayed along side the customer within the tab.
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*Select the '''customer''' you wish to apply the part payment to.
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18.  How do you apply a discount to an Invoice from the payment form?
  
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*In the payment field of the Invoice line, within the payments screen type the amount of the Part Payment.
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19. How do you pay directly from an Invoice?
  
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*Tab off the field.
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20. How do you know what a Customer Prepayment is?
  
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*Tick the apply box and the part payment amount will appear in the Payment amount field select yes to add the
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21.  How can you open the payment list?
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payment amount.
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*Select the payment method.
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22. How can you drill into any payment from the list?
  
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*Check the correct part payment amount is sitting in the payment amount.
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23.  How can you make a payment based on suggestion?
  
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*Click the save button.
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24.  How can you print a statement?
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25.  In the statement screen, where are your options?
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26.  Where can you find all the available templates?
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28.  Why should you not change any of these?
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29. How do you select a default statement template?

Latest revision as of 22:27, 23 November 2014

Overview

Within the Payments tab you are able to post payments to the customers account. Once an invoice has been created and goods or services are shipped, the invoice will appear within Customer_Payment as outstanding monies by Invoice. When payments are received from a Customer either by direct payments or as Prepayments they must be applied to the customer account within ERP to update the customers Account Balance. The Accounts Receivable Report (Or Debtor, Aged Trial Balance) is automatically updated when payments are made to a customers Account.

1. Where to set the Payment Preferences?

2. Why are these typically set as the current defaults?

3. How to add your own messages for 30,60,90 days overdue?

4. Why would group payments from POS?

5. Why would group payments from Customers/Jobs?

6. Why would group jobs on statements?

7. How to open the Accounts Receivable Report?

8. How to alter the name of the column within the list?

9. How to drill into transactions?

10. How to make To Do from the notes?

11. How to see To Do in your reminders?

12. How to open the Accounts Receivable Notes Report?

13. How to open the Customer Payment Form?

14. How to adjust the payment amount within the payment window?

15. How to understand why would you use "To be Deposited" function?

16. How do you apply a Refund to an Invoice?

17. How do you pay more against an Invoice?

18. How do you apply a discount to an Invoice from the payment form?

19. How do you pay directly from an Invoice?

20. How do you know what a Customer Prepayment is?

21. How can you open the payment list?

22. How can you drill into any payment from the list?

23. How can you make a payment based on suggestion?

24. How can you print a statement?

25. In the statement screen, where are your options?

26. Where can you find all the available templates?

28. Why should you not change any of these?

29. How do you select a default statement template?

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